In today's manufacturing environment, there is an ever increasing focus on the quality of the products produced. Overseas imports, particularly in the automotive manufacturing area, have made it clear that consumers demand high quality products. Total Quality Management (TQM) is a process which explores the formation of management and employees into a "team-concept" approach to production of quality products.

"Numbers in parenthesis are credit hours/semester and actual hours/week in class"

TQM 101—Total Quality Management (TQM) (3,3)
This course is designed to provide students with the essentials of Total Quality Management, including the history, theory, and the applications. Examples from well-known companies and their experiences with TQM are included. Also included will be an examination of the traditional roles of management versus the management practices of TQM, i.e., paradigm shift. F, Sp, S

For further information, contact Linda Small, Program Coordinator at (708) 596-2000 ext. 2357.

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