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Online Registration Messages & Solutions

When I try to register online, I get a message I don't understand.
What do I do?

Click on the relevant phrase to view the Online Registration Message and accompanying explanations and/or solutions.

If you receive a message you do not understand and the solution does not appear in this list, please contact the Online Student Services and Registration Help Hotline: (708) 596-2000 ext. 2636, Open Monday through Thursday 8:00 a.m. - 7:00 p.m., Friday 8:00 a.m. - 4:00 p.m. Hours may vary during holidays and breaks.


Course is on hold

"I am sorry, the course you have selected is on hold and is not currently available for registration. You are welcome to check back at a later date for availability."

This course may be on hold for several reasons, and may be made available later.

Debt owed to the college

"You have a restriction due to a debt owed to the college, which prohibits you from registering. Please contact the Business and Accounting Department at (708) 596-2000 ext. 2216."

Or you may visit the Business and accounting office/cashier, 2nd floor registration mall.

Developmental course

"According to your test scores, you are required to register for a developmental course. Please consult your placement test results and the course schedule for the appropriate course and section and register for it at this time."

Register for any developmental courses first when using online registration to avoid this message.

"I am sorry, but due to your cumulative credit hour total and your test scores, you are not allowed to drop your registration in this developmental course. For further assistance, contact the Counseling Department at (708) 596-2000 ext. 2306 or counseling@southsuburbancollege.edu."

Please make an appointment with a counselor to resolve your schedule.

High school transcript is not on file

"I am sorry, you may not register for credit classes because your high school transcript is not on file. Please contact the Admissions Office for more information at (708) 596-2000 ext. 2329 or 2490."

Transcripts can be submitted at Admissions window - 2nd floor Main Campus.

High school students must register in person

"High school students must register in person with appropriate forms. Contact the Admissions Office for more information at (708) 596-2000 ext. 2329 or 2490."

Visit any registration window - 2nd floor main or UCC, extension 2328

Not enrolled in course you want to drop

"I am sorry, you are not enrolled in the course you want to drop."

The course has already been eliminated from your schedule.

OCS 121

"In order to continue your registration beyond the 12th credit hour, you are required to register for a section of OCS121, Overview for College Success. Please review the course schedule for a section of this course and register for it at this time."

You must register for OCS 121 before continuing to register for additional classes.

"I am sorry, due to your credit hour load and student status, you are not allowed to drop your registration in OCS121, Overview for College Success. For further assistance, contact the Counseling Department at (708) 596-2000 ext. 2306 or counseling@southsuburbancollege.edu."

If you are dropping other courses to bring your total credit hours at SSC below 12, drop other courses first. Otherwise you are required to take OCS 121.

Permission to repeat

"I am sorry, but you need permission to repeat this course. You can only register on campus."

To repeat a course, ANY course, you must register in person. Visit any registration window - 2nd floor main or UCC, (708) 596-2000 ext. 2328.

Placement test scores/restriction

"Our records indicate placement test scores are not currently available. If you have not taken the placement test, please come in person to the Assessment Center for the test."

OR

"You have a Placement Testing restriction which prohibits you from registering for any course. As you have not taken the test, please come in person to the Assessment Center to take the test."

Assessment center is on the Main Campus in Room 2266, (708) 596-2000, ext. 2495.

Prerequisite

"I am sorry, the course you have selected has a prerequisite which you have not yet met."

You must meet the prerequisite or see a counselor (708) 596-2000 ext. 2306 or counseling@southsuburbancollege.edu. You may receive this message if you are trying to enroll for two classes that show concurrent enrollment meets the prerequisite. You must register on campus - visit any registration window - 2nd floor main or UCC, (708) 596-2000 ext. 2328.

Residence must be verified

"I am sorry, your residence must be verified. Please come to the registration counter at the college with current proof of residency."

You must provide proof of residency to receive the proper tuition rate and/or mail has been returned to the college. Visit any registration window - 2nd floor main or UCC, (708) 596-2000 ext. 2328.

Residency status

"Your residency status does not permit you to register using this process. You can only register on campus."

Visit any registration window - 2nd floor main or UCC, (708) 596-2000 ext. 2328.

Restriction with Admissions & Records

"You have a restriction with the Admissions and Records Office which prohibits you from registering. For more information contact (708) 596-2000 ext. 5814 or email admissions@southsuburbancollege.edu."

This could be lack of high school or college transcript, Foreign Student, or Application Hold. Visit Admissions window - 2nd floor, main campus, or call (708) 596-2000 ext. 2329 or 2490.

Restriction with Athletic Department

"You have a restriction with the Athletic Department which prohibits you from registering. For more information, please contact (708) 596-2000 ext. 2334."

You may have athletic equipment or books on loan or be an athlete with "No schedule change." Contact the Athletic Department, Physical Fitness and Athletic Center, (708) 596-2000 ext. 2334.

Restriction with Business & Accounting office

"You have a restriction with the Business and Accounting office which prohibits you from registering. For more information contact (708) 596-2000 ext. 2216."

Or you may visit the Business and accounting office/cashier, 2nd floor registration mall.

Restriction with Campus Police

"You have a restriction from the Campus Police which prohibits you from registering. For more information, contact (708) 596-2000 ext. 2235."

You may owe a parking fine. Please visit Campus Police Room 1215, or call (708) 596-2000 ext. 2235.

Restriction with Counseling Department

"You have a restriction from the Counseling Department which prohibits you from registering. For more information, contact (708) 596-2000 ext. 2306 or counseling@southsuburbancollege.edu."

Please contact Counseling Department to make an appointment.

Restriction with Library

"You have a restriction from the Library which prohibits you from registering. For more information, please contact (708) 596-2000 ext. 5751."

Library fine or Telecourses materials. May be resolved at the Library, first floor, circulation desk, or call (708) 596-2000 ext. 5751.

Restriction with Registration

"You have a restriction with the Registar which prohibits you from registering. For more information, contact (708) 596-2000 ext. 5814 or email admissions@southsuburbancollege.edu".

Please contact the Registrar to make an appointment.

Restriction with Vice President of Student Services

"You have a restriction from the Vice President of Student Services which prohibits you from registering. For more information, please contact (708) 596-2000 ext. 2303."

Please call Vice President of Student Services listed to make an appointment to resolve this issue (708) 596-2000 ext. 2303.

Schedule exceeded the maximum hours allowed

"Your schedule has exceeded the maximum hours allowed. You are unable to register for this course. Please contact the Counseling Department at (708) 596-2000 ext. 2306 or counseling@southsuburbancollege.edu".

Students registering for more than 18 credit hours must register on campus. See a counselor, room 2350, or (708) 596-2000 ext. 2306 for appointment.

Special curriculum or signature requirement

"I am sorry, you are unable to enroll in the course online. It has a special curriculum or signature requirement. Please contact the instructor and register in person at the college."

Certain Curriculums such as OTA, RAD TECH, PNU and ADN Nursing, Paralegal, MRI, MAM, PHB and PHT require admission to the program and may require signatures to register. These students should register by the batch process through the p program coordinator or career advisor. Likewise, certain Internship courses in Business, Paralegal, Child Development, etc. also have internships that require signatures and must be registered in person. Signatures are needed for internships CHD 211, CHD 212 and BUS 253, BUS 254.

Student already logged on

"I'm sorry. This student is already logged on the SSC Registration System. Please log on with another SSN/PIN number combination or wait until this student logs off."

You may receive this error if an SSC employee is modifying your record or if you forgot to logoff. Please wait 5 minutes and try again.

Student file incomplete or out of date

"Your student file is currently incomplete or out of date. You may submit current information by downloading and faxing an application or contacting the admissions office at (708) 596-2000 ext. 2329 or 2490."

You may have enrolled at SSC in the past, but your file is outdated or incomplete. The information must be updated with Admissions before you can register. Follow the downloading link to Admissions Application and faxing instructions.

Time conflict

"I am sorry, you are unable to register for the selected course because of a time conflict with another course in your schedule."

You may get this message if the courses are offered at the same time of day even if they are at different points in the semester OR if one course shows an end time the same as the start time of the next class. You must register on campus.

Unable to view transcripts

"You are unable to view your transcripts. You have Major Restrictions. Please contact the college at (708) 596-2000 ext. 5814 or admissions@southsuburbancollege.edu."


If you receive a message you do not understand and the solution does not appear in this list, please contact the Online Student Services and Registration Help Hotline: (708) 596-2000 ext. 2636, Open Monday through Thursday 8:00 a.m. - 7:00 p.m., Friday 8:00 a.m. - 4:00 p.m. Hours may vary during holidays and breaks.

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Online Student Services & Registration

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For more information, contact Admissions, (708) 596-2000 ext. 2329 or 2490

 

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