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Microsoft Certification Desktop Support Technician (MCDST) Courses

The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.


Please note:
Certification testing for many of the following courses is available through the ACT Center testing facility at South Suburban College’s Business & Career Institute. In most instances, registering for the certification test is an independent function and an additional fee for the testing is charged. For information on testing, contact Lois Fuentes, ACT Center, 708-225-5880.


MICROSOFT CERTIFIED SYSTEM ENGINEER (MCSE)

What Exams must I take after completing the coursework to obtain the MCSE certification?

MCSE's must pass four operating system exams and two elective exams that provide a validated, reliable measure of technical proficiency and expertise. The operating system exams require candidates to demonstrate their expertise with desktop, server, and networking components. The elective exams test candidates' proficiency with Microsoft BackOffice products.

MCSE's are qualified to effectively plan, implement, maintain and support information systems in various computing environments using the Microsoft NT Server and other Microsoft integrated products.


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Supporting Users Running Microsoft Windows XP Desktop Operating Systems

(24 hours) Total Cost $749 (includes all books and materials)
This course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows CP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP.

CIS E08 043
September 2 - October 21, Tuesdays
6:00 p.m. – 9:00 p.m.
UCC Room 5880


Up to MenuSupporting Users Running Applications on Microsoft Windows XP

(16 hours) Total cost $540 (includes all books and materials)
This course will help prepare students to take the Microsoft exam #70-272. Coursed in this course will be, skills needed for working in a variety of environments, from corporate environments to phone support for home users, remote support, and retail counter support. After completing this course, students will be able to explain how to use troubleshooting guidelines and tools to support users running applications on Windows desktops.

CIS E09 043
October 28 - December 16, Tuesdays
6:00 p.m. – 9:00 p.m.
UCC Room 5800

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