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- Business & Career Institute to Offer "Diffusing Hostile Customers" at Oak Forest Campus
Business & Career Institute to Offer "Diffusing Hostile Customers" at Oak Forest Campus
9/9/2009
SOUTH HOLLAND, IL – The Business & Career Institute of South Suburban College will host a course in their Breakfast with BCI Workshop Series titled "Diffusing Hostile Customers" on Tuesday, September 22nd at the University & College Center in Oak Forest. Check-in will begin at 8:15 a.m. with the workshop to follow from 8:30 a.m. – 10:00 a.m.
Customer satisfaction is important to the success of any business or organization. Sometimes even employees who strive to deliver the best customer service are surprised and frustrated by hostile customers. This workshop will strengthen your skills in dealing with these situations and give you practical pointers about how to diffuse this type of situation, as well as how to cope in situations such as these.
Topics include:
- Four Critical customer service skills
- Improving listening skills
- Effectively managing hostile or difficult customers
The cost of "Diffusing Hostile Customers" is $15 per person, or $10 per person if three or more individuals from the same company attend. Light refreshments will be served.
Advanced Registration is required. For more information or to register, call 708-596-2000 x2346 or email AGlumac@southsuburbancollege.edu . The University & College Center is located at 16333 South Kilbourn Avenue, Oak Forest, IL.